Selfstorage Soho Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Selfstorage Soho. By making a booking, paying a deposit, or placing items into a unit, the customer agrees to be bound by these terms. Please read them carefully before entering into any agreement. They are designed to provide a clear framework for use of the storage facility, including the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the law that applies to the contract.

In these terms, references to “we”, “us”, and “our” mean the storage provider, while “you” and “your” refer to the person or business making the booking. The phrase storage services includes self storage, access to units, administrative arrangements, and any related services we agree to provide. These conditions apply equally to short-term and longer-term arrangements unless a written variation states otherwise.

1. Booking Process

A booking for Soho self storage may be made in person, by telephone, or through any approved online or written process we make available from time to time. A booking is only considered confirmed once we have accepted it and any required deposit or first payment has been received. We may request identification, proof of address, or other reasonable information before confirming a reservation. This helps us verify the identity of the customer, comply with legal obligations, and ensure that the storage space is used responsibly.

When you book a unit, you must provide accurate and complete information. If any details change, including the contact name, billing information, or type of goods to be stored, you must tell us promptly. We reserve the right to refuse or cancel a booking where the information supplied is incomplete, misleading, or inconsistent with these terms. The storage unit size, access arrangements, and start date will be specified at the time of booking and may only be changed subject to availability and our written approval.

Any booking made on behalf of a company, partnership, or other organisation must be authorised by a person with proper authority. That person will be responsible for all obligations under the agreement unless we expressly agree otherwise in writing. If multiple people are named on a booking, each person may be jointly and separately responsible for payment and compliance with these terms. We may rely on instructions given by the primary named customer unless notified otherwise in writing.

2. Use of the Storage Unit

The storage unit must only be used for the lawful storage of items and not for living, working, trading, or any other purpose unless we have agreed in writing. You must not store anything that is prohibited by law, unsafe, illegal, stolen, offensive, environmentally harmful, or likely to cause damage to any person, unit, or neighbouring property. Examples include explosives, firearms, flammable materials, perishable food, live animals, hazardous chemicals, and items requiring specialist temperature control or licensing.

You are responsible for packing your goods appropriately, securing them inside the unit, and ensuring that the contents are suitable for storage. We recommend that fragile items are wrapped properly and that valuable goods are protected against breakage and deterioration. Unless we have agreed to provide additional handling or insurance services, you remain responsible for loading, unloading, stacking, and checking your own goods. Any access granted to you, your agents, or your contractors is at your own risk, subject always to these terms.

3. Payments

All fees must be paid in accordance with the pricing and payment schedule agreed at the time of booking or as otherwise notified in writing. Charges may include rent, deposits, administration fees, late payment charges, lock replacement costs, cleaning charges, disposal costs, and any other sums specifically agreed. Unless stated otherwise, all prices are payable in pounds sterling and may be subject to VAT where applicable. Payments must be made by the accepted methods we specify from time to time.

You must pay on time and without deduction, set-off, or withholding unless required by law. If a payment fails, is reversed, or is later challenged, we may treat this as non-payment. We may also suspend access to the unit until all outstanding amounts are cleared. Interest may be charged on overdue sums at the rate permitted by law, accruing daily from the due date until full payment is received. We may also recover reasonable costs incurred in pursuing unpaid amounts.

4. Deposits and Price Changes

Where a deposit is taken, it is intended as security for your compliance with the agreement and may be applied against unpaid charges, damage, cleaning, or other losses caused by you or your goods. Any unused balance will be returned in accordance with our normal process after the account is settled and the unit has been vacated, subject to any lawful deductions. We may review charges from time to time and adjust pricing by giving reasonable notice, except where a fixed-term price has been expressly agreed in writing.

5. Cancellations and Termination

You may cancel a booking before the storage start date in accordance with the cancellation terms stated at the time of booking. If no specific cancellation policy is provided, a reasonable notice period will apply, and any non-refundable charges already incurred may be retained. If you cancel after the unit has been made available or after access has begun, you may remain liable for charges up to the end of the notice period or the minimum term, whichever applies. Any prepaid sums may be refunded only where required by law or expressly stated in writing.

We may terminate or suspend the agreement immediately where you breach these terms, fail to pay sums due, store prohibited items, create a safety risk, or use the unit in a way that is unlawful or inconsistent with the contract. We may also end the agreement if we need to do so for operational, safety, regulatory, or legal reasons. If the agreement is terminated, you must remove all goods by the date we specify and leave the unit clean and empty. Any items left behind may be dealt with in accordance with our rights under this agreement and applicable law.

6. Liability and Insurance

We will exercise reasonable care in providing the storage service, but we do not insure your goods unless we expressly agree in writing to provide insurance or arrange cover on your behalf. You are strongly encouraged to maintain your own insurance for the full replacement value of the items stored. You remain responsible for assessing whether your goods require specialist cover, including cover for theft, fire, flood, accidental damage, infestation, mould, or deterioration.

To the fullest extent permitted by law, we are not liable for loss or damage to your goods unless caused directly by our negligence or another breach of our contractual duties. We are not responsible for indirect or consequential loss, loss of profit, loss of business, or loss arising from delays beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If you or your agents cause damage to the facility, the unit, or another customer’s property, you must reimburse us for the reasonable cost of repair, replacement, cleaning, or remediation. We may deduct such sums from any deposit held or invoice them separately. You are also responsible for ensuring that your goods do not leak, contaminate, infest, or otherwise harm surrounding property. Any failure to manage the condition of your stored items may result in charges, removal action, or termination of the agreement.

7. Waste Regulations and Prohibited Disposal

You must not leave waste, unwanted items, packaging, rubbish, or hazardous materials in the unit, in shared areas, or anywhere on the premises unless we have expressly agreed to dispose of them. All waste must be removed by you and handled in accordance with applicable environmental and waste regulations. This includes proper disposal of batteries, paints, oils, chemicals, electrical goods, and any other controlled waste. You are responsible for ensuring that any removal, transport, or disposal is carried out lawfully.

Where we are forced to remove abandoned goods, clear waste, or arrange disposal because you have failed to do so, you will be liable for all related costs, including labour, transport, storage, and disposal fees. If we reasonably believe that items are hazardous, contaminated, illegal, or likely to cause a nuisance or risk to health and safety, we may take urgent steps to secure, isolate, or dispose of them as permitted by law. We may also notify the relevant authorities where necessary.

8. Access, Safety, and Conduct

You must comply with all reasonable site rules, safety instructions, and access requirements notified by us. This includes using the premises safely, not obstructing corridors or exits, and not interfering with locks, alarms, equipment, or security systems. We may restrict access at certain times for maintenance, inspections, emergency reasons, or legal compliance. You must not permit children, visitors, contractors, or other third parties to enter the premises unless permitted under our rules and under your supervision.

We may inspect a unit where reasonably necessary for health and safety, maintenance, suspected breach of contract, emergency, or compliance purposes, and where lawful to do so. If we need to move your goods for safety, repairs, or operational reasons, we will take reasonable care but accept no liability for minor disturbance or rearrangement unless caused by our negligence. You should keep your own records of the contents of the unit, as we are not responsible for cataloguing or verifying your property.

9. Default, Abandonment, and Sale of Goods

If you fail to pay charges, fail to collect your goods, or otherwise breach the agreement, we may exercise any rights available to us under this contract and under applicable law, including the right to deny access, apply interest and fees, recover possession of the unit, and deal with goods left in storage. Before taking such action, we will normally give notice where required and allow a reasonable opportunity to remedy the breach, unless immediate action is justified for safety or legal reasons.

Where goods are abandoned or remain uncollected after termination, we may store, move, sell, dispose of, or otherwise deal with them in a lawful manner. Any proceeds from sale may be applied first to outstanding sums, costs, and expenses, with any surplus handled as required by law. If the goods are of no resale value, are hazardous, or are likely to incur disproportionate storage or disposal costs, we may arrange disposal without sale where lawful to do so.

10. Data, Notices, and General Terms

We will process personal information in accordance with applicable data protection laws. Information supplied during booking and use of the storage service may be used for administration, account management, legal compliance, security, and service communications. Notices given under these terms must be delivered in writing and may be sent by post or email to the last contact details provided by you. A notice is deemed received in accordance with ordinary legal rules for the method used.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. No delay or failure by us to enforce any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the storage provider. These terms form the entire agreement between the parties in relation to the storage service, except where additional written terms expressly apply.

11. Governing Law and Jurisdiction

These self storage terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or legal protections that apply. If you are a business customer, you also agree that this contract is made on the basis of commercial use unless otherwise agreed in writing.

By proceeding with a booking or using the unit, you confirm that you have read, understood, and accepted these Selfstorage Soho T&Cs. You also confirm that you have authority to enter into the agreement and that any goods placed into storage are lawfully owned or controlled by you. These terms are intended to operate fairly and transparently, balancing your right to use the storage service with our need to manage the facility safely, lawfully, and efficiently.