Self Storage Soho Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Soho provides storage units, related ancillary services, and limited removal and transport services within its service area. By making a booking, signing a storage agreement, accessing a unit, or using any associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company entering into an agreement with Self Storage Soho for storage or related services.
We, Us, Our means Self Storage Soho, the provider of the storage and related services.
Storage Facility means any premises, buildings, or land operated by Self Storage Soho where units are provided for storage.
Unit means the specific storage unit or space allocated to you under your storage agreement.
Services means storage, access, handling, loading, unloading, and any associated removal or transport services offered by us from time to time.
Agreement means the contract between you and us incorporating these Terms and Conditions and any written storage licence or confirmation of booking.
2. Scope of Services
We provide self storage units for personal and business use, together with related services which may include:
a. Short-term and long-term storage of goods.
b. Handling, loading, and unloading assistance at the Storage Facility.
d. The sale or provision of packing materials and other ancillary products.
All services are provided subject to these Terms and Conditions and any additional written terms agreed with you.
3. Booking Process
3.1 You may request a booking for storage or related services by completing an online form, visiting our facility, or contacting us through our accepted communication channels.
3.2 A booking is not confirmed until we have:
a. Confirmed availability of the requested Unit or service.
b. Provided you with a written or electronic confirmation of booking or storage licence; and
c. Received any required initial payment, deposit, or advance charge as notified to you.
3.3 We reserve the right to refuse any booking request at our discretion, including where we reasonably believe that the services are being requested for unlawful purposes or where there is a risk to safety, security, or property.
3.4 For any removal or transport service, you must provide accurate details of the collection and delivery addresses, access conditions, parking arrangements, and the approximate volume and nature of goods to be moved. Quotations and timings are based on the information you supply.
4. Payments and Charges
4.1 Storage fees are charged in advance in accordance with the rate applicable to your selected Unit and the duration of your Agreement. We may offer weekly, monthly, or other periodic billing cycles.
4.2 Charges for additional services, including removal, handling, or packing materials, will be payable as specified in your confirmation or invoice and may be due in advance or on completion of the services.
4.3 All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
4.4 You agree to keep a valid payment method on file where we require recurring payments. You authorise us to debit storage and other agreed charges from your chosen payment method when they fall due.
4.5 If payment is not received by the due date, we may:
a. Charge interest on overdue amounts at the statutory rate or a reasonable rate notified to you.
b. Suspend access to your Unit until all outstanding sums are paid.
c. Refuse to perform or complete any associated removal or transport service.
d. Exercise a lien over the contents of your Unit and, after giving reasonable written notice, sell or dispose of goods to recover sums due, in accordance with applicable law.
4.6 You are responsible for all bank charges, currency conversion fees, or other costs associated with your chosen payment method.
5. Cancellations and Amendments
5.1 You may cancel a storage booking prior to the agreed start date by providing written or electronic notice. Any deposit or advance payment may be refunded or retained in whole or in part in accordance with our then current cancellation policy, which will be made available to you at the time of booking.
5.2 For removal or transport services, you must provide at least the minimum notice stated in your quotation or confirmation if you wish to cancel or change the date or time. If you provide less notice than the minimum required, we may charge a reasonable cancellation fee to cover our costs, including staff, vehicles, and scheduling.
5.3 We reserve the right to cancel or postpone any service where:
a. You have failed to make a required payment.
b. Weather, traffic, safety issues, or other circumstances beyond our reasonable control prevent us from carrying out the service as planned.
c. We reasonably consider that the premises, access, or goods are unsafe or unsuitable for the service requested.
In such cases, we will use reasonable efforts to re-schedule the service or offer an appropriate alternative. Our liability will be limited in accordance with these Terms and Conditions.
6. Use of the Storage Unit
6.1 You must use the Unit solely for the storage of goods you own or are otherwise lawfully entitled to store. You may not use the Unit for residence, business operations involving public access, or any activity other than storage.
6.2 You are responsible for securing your Unit using suitable locks and for keeping your access codes, keys, or security devices confidential. You must notify us immediately if you believe there has been unauthorised access or if any security device or key has been lost or compromised.
6.3 You must not store any of the following in your Unit:
a. Live animals or plants.
b. Perishable goods, unless securely packed and not likely to attract pests or cause odours.
c. Explosives, weapons, ammunition, or fireworks.
d. Flammable liquids or gases, chemicals, toxins, or hazardous materials.
e. Waste, including domestic, commercial, or construction waste.
f. Illegal items, counterfeit goods, or items in breach of law or third-party rights.
g. Any item which, in our reasonable opinion, may cause nuisance, damage, or risk to property, the environment, or persons.
6.4 You must keep the Unit clean and in good condition and must not cause damage to the Storage Facility. You are responsible for the cost of making good any damage you or your agents cause to the Unit or Facility, fair wear and tear excepted.
7. Waste Regulations and Environmental Responsibilities
7.1 You are responsible for removing all goods and any waste from your Unit at the end of your Agreement. You must not leave goods, packaging, or refuse in communal areas, corridors, car parks, or outside the Storage Facility.
7.2 You must comply with all applicable waste and environmental regulations, including rules relating to electrical equipment, batteries, chemicals, and other regulated waste streams. Any disposal of such items must be arranged through appropriate authorised channels and not via your Unit or our general waste facilities.
7.3 If you abandon goods or leave waste in your Unit or elsewhere on our premises, we may:
a. Arrange for removal, treatment, and disposal; and
b. Charge you for all reasonable costs, fees, and any regulatory charges or penalties we incur as a result.
7.4 We may, where clearly identified and offered as an optional service, provide paid disposal of certain categories of waste or unwanted items. Any such service will be subject to separate charges and may be governed by additional terms.
8. Access, Security, and Conduct
8.1 Access to the Storage Facility and your Unit is permitted only during our advertised opening or access hours, unless otherwise agreed in writing.
8.2 We may introduce or amend security procedures from time to time, including identity checks, sign-in processes, and the use of CCTV monitoring, alarms, or access controls. You agree to comply with such procedures and not to compromise the security of the Facility.
8.3 You are responsible for the behaviour of any person you allow into the Facility or your Unit, including employees, contractors, or helpers. You must ensure they comply with these Terms and Conditions.
8.4 You must not obstruct corridors, driveways, or loading areas and must park only in designated areas. You must follow any reasonable instructions given by our staff in relation to safety, access, or traffic management.
9. Liability and Insurance
9.1 You acknowledge that you are responsible for insuring the goods you store with us for their full replacement value. We do not automatically provide insurance cover for your goods unless specifically stated in writing, and any such cover will be subject to the terms of the relevant policy.
9.2 While we take reasonable steps to provide a secure environment, we do not guarantee that the Facility is immune from theft, damage, or unauthorised access. We are not liable for loss or damage to your goods except to the extent caused by our negligence or breach of contract.
9.3 To the maximum extent permitted by law, our total liability for loss, damage, or claims arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the lower of:
a. The total amount of fees you have paid to us in the twelve months preceding the event giving rise to the claim; or
b. A reasonable market value of the goods affected, up to an overall cap which may be specified in your Agreement.
9.4 We are not liable for any:
a. Indirect, special, or consequential loss.
b. Loss of profits, business, or revenue.
c. Loss of data or records.
d. Loss arising from delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, fire, flood, strikes, transport disruption, or failure of utilities.
9.5 You agree to indemnify us against all claims, demands, losses, and costs arising from your breach of these Terms and Conditions, your use of the Unit, or your actions or omissions at the Storage Facility, except to the extent such claims arise from our negligence or breach of contract.
10. Removal and Transport Services
10.1 Where we provide removal or transport services, we will take reasonable care of your goods while they are in our possession and control. However, you remain responsible for appropriate packing, labelling, and preparation of items unless specifically agreed that we will provide packing services.
10.2 Quotations for removal or transport are based on the information you provide. If the weight, volume, access conditions, or other relevant circumstances are materially different from those described, we may adjust the charges accordingly.
10.3 You must ensure that items to be moved are safely accessible, properly disconnected, and free from hazardous substances. We may refuse to move any item we reasonably consider unsafe or unlawful to handle.
10.4 Our liability for loss or damage arising from removal or transport services is subject to the limitations set out in section 9, unless otherwise agreed in writing or covered by separate insurance arrangements.
11. Termination of Agreement
11.1 Either party may terminate a storage Agreement by giving notice in accordance with the minimum notice period set out in the Agreement or our current policy.
11.2 We may terminate the Agreement immediately by written notice to you if:
a. You fail to pay any amount due within a reasonable period after it falls due.
b. You commit a serious or repeated breach of these Terms and Conditions.
c. You become insolvent, enter into an arrangement with creditors, or a receiver, administrator, or similar officer is appointed.
11.3 Upon termination, you must promptly remove all goods from your Unit, pay all outstanding charges, and leave the Unit clean and free of waste. If you fail to do so, we may exercise our rights in respect of abandoned goods and charge for cleaning, disposal, or continued storage at our prevailing rates.
12. Data Protection and Privacy
12.1 We will collect and process personal data about you in order to manage your booking, administer your Agreement, take payment, and maintain security at the Facility.
12.2 Your personal data will be handled in accordance with applicable data protection legislation in the United Kingdom. We may use CCTV and access records for security, safety, and legal compliance purposes.
12.3 You have certain rights in relation to your personal data, which may include the rights of access, rectification, and objection. Further information about how we process personal data may be available in our separate privacy information notices.
13. Changes to Terms and Conditions
13.1 We may from time to time update or amend these Terms and Conditions. Where changes materially affect existing Customers, we will provide reasonable advance notice, for example by posting updated terms at the Facility or on our website, or by direct communication.
13.2 If you continue to use the Unit or our services after the effective date of any changes, you will be deemed to have accepted the updated Terms and Conditions.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the use of the Storage Facility and related services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may transfer our rights and obligations to another organisation, provided that this will not materially affect your rights.
15.4 These Terms and Conditions, together with any written storage licence or booking confirmation, constitute the entire agreement between you and us in relation to the subject matter and supersede any prior understandings or representations.
